Over the Phone. You will need to use the secure third party service KUBRA to pay by credit/debit card. Programs from non profits and NYSEG. To pay more than one bill, repeat these steps for each account. Quickly get a hold of the right department at NYSEG using the contact information below. Please contact our Customer Relations Center at 800.572.1111, Monday through Friday, 7 a.m. to 7 p.m. and a Customer Service Representative will assist you. You can view each of the available products by selecting a product category from the navigation menu and by clicking on each product for more details. Report electric outages 24/7 at www.nyseg.com or call 1.800.572.1131. To make a payment over the phone, call 1-800-600-2275. When making a payment by phone, always use company phone numbers: NYSEG customers can call 800.600.2275. Phone Numbers (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays) Customer service line (billing inquiries, turn-ons/turn-offs, energy choice)? To request a service upgrade or relocation, fill out the following secure online form. Contact NYSEG customer service. Complaint Handling Procedure. Select Split this payment if you need to use 2 different payment methods or pay on 2 different dates. Review the payment amount and change if necessary. Project SHARE is a resource offered and paid for by customers, employees, retirees, and matching grants from NYSEG. Before we can turn on your electricity and/or natural gas service, we will need to make arrangements to gain access to your indoor meter(s). Pay Your Bill Online View and pay your current NYSEG bill online, check your account balance, schedule future payments or set up recurring payments directly from a checking or savings account. You can call NYSEG at (800) 572-1131 toll free number, write an email, fill out a contact form on their website www.nyseg.com, or write a letter to New York State Electric and Gas Corporation, 18 Link Drive, Binghamton, New York, 13904, United States. NYSEG Smart Solutions currently offers a selection of the leading energy-saving products, some of which are eligible for NYSEG Smart Solutions's residential instant rebate programs. In some cases you may opt to select a payment date that is after your due date. Proof of residency and identification and any other forms can be emailed, faxed, or mailed to our customer service department at NYSEG P.O. You can pay your bills online and enjoy time- and money-saving tools exclusively offered through My Account. If you’re not certain, you can make credit card payments, check balances, and find other information at nyseg.com. 1.800.572.1111 Payment arrangements 1.888.315.1755. 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